Nissan Faces Backlash for Discontinuing Electric Car App for Older Models

Nissan Faces Backlash for Discontinuing Electric Car App for Older Models

Owners of Nissan Leaf electric cars are expressing frustration after the automaker announced that its NissanConnect EV app would cease functioning for older vehicles. The decision has sparked criticism, with some accusing Nissan of abandoning its electric car pioneers.

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The App Shutdown: The NissanConnect EV app allowed remote control of various functions, including heating and charging. However, the company cited the upcoming shutdown of the UK’s 2G network as the reason for discontinuing the app. Approximately 3,000 Nissan Leaf and e-NV200 cars manufactured before 2016 will be affected by this change. These older vehicles are equipped with 2G control units that communicate with the app. Nissan clarified that while the app will shut down, key features like Climate Control Timer and Charging Timer can still be accessed directly from the car’s navigation system.

Driver Disappointment: Affected drivers expressed their disappointment, particularly because mobile network operators are not phasing out 2G until the end of the decade. Max Siegieda, a 2013 Nissan Leaf owner in Manchester, emphasized that remote access features were a major selling point when he purchased the car second-hand in 2022. He expected more notice before the app’s shutdown. Similarly, David Morris, who owns a 2014 Nissan Leaf, questioned whether he would buy another Nissan vehicle if long-term support was lacking.

 

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Industry Trends and Design Considerations: Experts predict that similar issues may arise for other electric vehicle owners as technology evolves and companies stop issuing updates. Dr. Benjamin Gorman, a senior lecturer at Bournemouth University, criticized Nissan’s lack of backward compatibility. He suggested that future software updates could also impact functionality, highlighting broader industry trends.


A Nissan Leaf car from 2016

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As electric vehicles become more prevalent, automakers must balance technological advancements with long-term support for existing customers. The Nissan case serves as a cautionary tale for the industry, emphasizing the importance of transparent communication and user-centric design.

Source : THE NEW YORK TIMES

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