Haqdarshak: A Social Enterprise that Empowers Citizens with Welfare Services

Haqdarshak: A Social Enterprise that Empowers Citizens with Welfare Services – Haqdarshak is a social enterprise that has developed a technology platform that enables citizens to access various government welfare schemes and services. Haqdarshak works with a network of trained support agents, called Haqdarshaks, who help citizens identify, apply, and benefit from the schemes that they are eligible for. Haqdarshak also provides application support services, micro-business opportunities, and data analytics for various stakeholders. In this article, we will explore how Haqdarshak works, what are its impacts, and what are its future plans.

Haqdarshak

Details of the startup:

  • CITY: Pune
  • STATE: Maharashtra
  • STARTED IN: 2016
  • FOUNDERS:  Aniket Doegar, Asha Krishnan, Mayank Garg and P R Ganapath
  • NUMBER OF INVESTORS : 22
  • LATEST ROUND INVESTMENT : ₹20.00M
  • TOTAL INVESTMENT :₹133.67M
  • TOTAL SECURED LOANS AVAILED :₹10.00M

You can find their website here.

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How does Haqdarshak work?

Haqdarshak has built a technology platform that consists of a web portal and a mobile app. The platform has an exhaustive database of more than 7000 state and central welfare schemes, translated in 11 Indian languages. The platform also has features such as beneficiary onboarding, a customizable eligibility engine, an end-to-end application workflow, data portals, reporting capabilities, and digital payment options.

Haqdarshak works with a network of trained support agents, called Haqdarshaks, who use the platform to help citizens access welfare services. Haqdarshaks are either individuals or organizations who have a passion for social impact and a desire to earn an income. Haqdarshaks undergo a rigorous training and certification process, and are equipped with the necessary skills and knowledge to assist citizens.

Haqdarshaks help citizens in the following ways:

  • They conduct door-to-door surveys to identify the needs and eligibility of the citizens.
  • They use the platform to match the citizens with the relevant schemes and services.
  • They help the citizens fill the application forms, collect the required documents, and submit them to the authorities.
  • They follow up with the authorities and track the status of the applications.
  • They ensure that the citizens receive the benefits and services that they are entitled to.

Haqdarshaks charge a nominal fee for their services, which is shared with Haqdarshak. Haqdarshak also provides application support services to various institutions, such as banks, insurance companies, and NGOs, who want to reach out to their target beneficiaries. Haqdarshak also provides data analytics and insights to various stakeholders, such as government agencies, policy makers, and researchers, who want to understand the impact and effectiveness of the welfare schemes and services.

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What are the impacts of Haqdarshak?

Haqdarshak has created a positive impact on the lives of millions of Indians, especially the poor and marginalized sections of the society. Haqdarshak has achieved the following impacts:

  • It has impacted more than 2.5 million citizens, and delivered more than 1.5 million application support services.
  • It has unlocked more than 500 crore rupees (about 68 million US dollars) worth of benefits for the citizens.
  • It has created more than 20,000 micro-businesses, and trained more than 30,000 Haqdarshaks.
  • It has operated in 18 states and 2 union territories, and covered more than 100 districts and 5000 villages.
  • It has partnered with more than 100 institutions, such as HDFC Bank, ICICI Bank, Tata Trusts, and UNDP.

Haqdarshak has also received recognition and appreciation from various quarters, such as:

  • It has won several awards and accolades, such as the NASSCOM Social Innovation Award, the Ashoka Fellowship, the Forbes 30 Under 30 Asia, and the Google Launchpad Accelerator.
  • It has been featured in various media outlets, such as The Economic Times, The Hindu, The Times of India, and CNBC TV18.
  • It has been supported by various investors and grantors, such as Omidyar Network India, Chintu Gudiya Foundation, CIIE.CO, and Social Alpha.
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What are the future plans of Haqdarshak?

Haqdarshak has a vision to impact 100 million citizens by 2025, and to become the leading platform for welfare service delivery in India. Haqdarshak has the following plans to achieve its vision:

  • It plans to expand its presence to more states and districts, and to cover more schemes and services.
  • It plans to enhance its technology platform, and to introduce new features and functionalities, such as voice and video support, chatbots, and artificial intelligence.
  • It plans to scale up its network of Haqdarshaks, and to provide them with more training and incentives.
  • It plans to diversify its revenue streams, and to explore new opportunities and partnerships with various institutions and stakeholders.
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Haqdarshak is a social enterprise that empowers citizens with welfare services, by using a technology platform and a network of trained support agents. Haqdarshak helps citizens identify, apply, and benefit from various government welfare schemes and services, and also provides application support services, micro-business opportunities, and data analytics for various stakeholders. Haqdarshak has created a positive impact on the lives of millions of Indians, and has received recognition and appreciation from various quarters. Haqdarshak has a vision to impact 100 million citizens by 2025, and to become the leading platform for welfare service delivery in India. If you are interested in learning more about Haqdarshak, you can visit their website, or follow them on Instagram

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