AT&T customers face nationwide service disruption, other carriers unaffected

AT&T customers face nationwide service disruption, other carriers unaffected

Thousands of AT&T customers across the U.S. were unable to use their cell phones on Thursday morning due to a network outage that affected calls, texts, and internet access. The cause of the outage remains unclear, but AT&T said it was working to restore service as soon as possible. Other carriers, such as Verizon and T-Mobile, said their networks were operating normally and that any issues reported by their customers were likely related to trying to reach AT&T users.

The outage began around 7 a.m. ET and peaked at more than 73,000 self-reported complaints on the website Downdetector.com, which tracks service disruptions. Most of the complaints said customers had no signal or could not use their phones. The outage affected major cities such as Houston, Atlanta, and Chicago, as well as smaller towns and rural areas.

A cell tower in California. Photo: George Rose/Getty Images

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AT&T issued a statement to Axios, saying: “Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.” The company did not provide an explanation for the outage or an estimate for when it would be resolved.
The outage had safety implications, as some customers were unable to call 911 or other emergency services. Several local authorities, such as the San Francisco Fire Department, the Irving Police Department in Texas, and the Prince William County Police Department in Virginia, warned AT&T customers to use alternative methods to contact 911, such as landlines or phones from other carriers.

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Other service providers, such as Verizon and T-Mobile, also experienced some outages, but at a much lower scale than AT&T. They said their networks were operating normally and that the problems were caused by AT&T’s outage.

The outage had safety implications, as some customers were unable to reach 911 or other emergency services. Several authorities, such as the San Francisco Fire Department and the Chicago Office of Emergency Management & Communications, issued warnings and alternative ways to contact 911 for AT&T customers.

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Source : axios

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